HOSTED PHONE SYSTEMS

With 3CX you will benefit from call activity reports, these reports have proved essential to many businesses by measuring team members’ productivity and keeping track of customer satisfaction. It will measure the busiest times of the day, week, month or year, show unanswered calls from every extension and separates inbound and outbound calls. There are so many report options to choose from and it is you that sets the report rules and parameters. 3CX call reports could result in countless savings and improvements to your staff and your business, which is vital in today’s incredibly competitive business arena.

Call recordings are an investment whether you’re running a small business or a large corporation. Recording phone calls is proven to improve customer service, which will naturally boost business. Recordings can be used in legal disputes and other situations where proof is needed by providing a record of important data that may be lost or forgotten (like who said what). It is also a great way to keep a record of what your employees are doing, both good and bad. You can also use the recordings for training purposes by listening back to how an employee answered questions or handled difficult situations.