HOSTED PHONE SYSTEMS

OneTek provide various cloud hosted phone system options.

3CX Hosted Phone System

3CX can be deployed on-premise or in the Cloud and is scalable, agile, affordable and easy to use. By providing bespoke systems OneTek make communication simple and affordable. Recognising the new era of flexible working practices, our phone systems will work from anywhere with internet, allowing individuals or entire teams to work from wherever required.

By embracing 3CX, our hosted phone systems enable call recording, messaging, video, auto-callback, call activity reporting and much more. With a customer base ranging from individual self-employed workers to national call centres all working from home, hotel groups and multi-site organisations with fully integrated and networked systems, we can tailor a system and package to suit your exact requirements. The result is both improved efficiency and customer service levels, whilst significantly reducing your phone bills.

HARDWARE WE USE

OneTek are focused on customer satisfaction, which is why we only supply the best industry leading hardware brands. With many manufacturers focusing all their efforts on features and appearance they can often neglect the needs and wishes of the customer.

With the hardware OneTek supply, the manufacturer’s source of inspiration for products and solutions are customer’s needs and wishes whilst consistently combining their customer driven ingenuity with industry leading technology, design and functionality.

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SNOM

The strengths in Snom products lie in their technology, expertise, attention to detail and continuous desire to develop versatile telephone systems and accessories. The exceptional audio quality is a result of their development of industry leading audio algorithms and DSP processor design.

Meeting the highest standards in design, security, compatibility, flexibility and ease of use is why we are proud and confident in supplying Snom products and accessories; with Snom we are guaranteed customer satisfaction.

Why Sennheiser?

Sennheiser is one of the most popular and respected headset Companies of all time. They have some of the most reputable sound engineers working for them and decades of headset industry experience.

The Sennheiser range of active noise-cancelling headsets is available in a wide range of designs and styles. Whether you choose in-ear, on-ear or over-ear models, Sennheiser’s sound quality, combined with advanced noise-cancelling technology, will give you the ultimate communication device perfect for the office or call centre environment at very affordable prices.

Why Shokz?

Shokz uses patented bone conduction technology to transmit sound directly to your ear, leaving ears completely open making them perfect for workplace environments such as factories, warehouses and construction sites.

The wraparound titanium frame provides all day comfort and stability whilst allowing you to enjoy high-quality sound but maintain situational awareness and allowing you to communicate with the people around you. Shokz connect fully with 3CX technology enabling you to take phone calls and are completely waterproof making them the perfect headset for outdoors.

What do OneTeks Hosted Phone Systems include?

Curated Hardware

We only supply the best industry leading hardware brands.

Remote Working

Our customer base includes call centres with 30 plus operatives all working from home

Affordable

3CX is affordable, saving you 80% on your phone bills and it scales with your business.

Reports

Measure team members’ productivity and keeping track of customer satisfaction.

Software

3CX PHONE SYSTEMS

3CX Phone Systems have rapidly become the number one communication system and there are many reasons why. 3CX is affordable, saving you 80% on your phone bills and it scales with your business.

With 3CX you can add live chat and social messaging to the mix turning web visitors into conversations and allowing them to call you for free from your website in a single click. You can take your business phone anywhere by using your office number to make or take calls on your smartphone enabling remote working for you or your team.

3CX has free video conferencing integrated with no time limit on meeting duration and up to 250 participants able to join from their browser; you can even enhance your meetings by adding YouTube content, interactive whiteboards and polls.

There are so many benefits to 3CX which is why OneTek confidently guarantee 100% customer satisfaction.

REPORTING

There are so many report options to choose from and it is you that sets the report rules and parameters. 3CX call reports could result in countless savings and improvements to your staff and your business, which is vital in today’s incredibly competitive business arena.

CALL RECORDING

Call recordings are an investment whether you’re running a small business or a large corporation. Recording phone calls is proven to improve customer service, which will naturally boost business.

Recordings can be used in legal disputes and other situations where proof is needed by providing a record of important data that may be lost or forgotten (like who said what). It is also a great way to keep a record of what your employees are doing, both good and bad.

You can also use the recordings for training purposes by listening back to how an employee answered questions or handled difficult situations.

REPORTING

With 3CX you will benefit from call activity reports, these reports have proved essential to many businesses by measuring team members’ productivity and keeping track of customer satisfaction. It will measure the busiest times of the day, week, month or year, show unanswered calls from every extension and separates inbound and outbound calls. There are so many report options to choose from and it is you that sets the report rules and parameters. 3CX call reports could result in countless savings and improvements to your staff and your business, which is vital in today’s incredibly competitive business arena.

CALL RECORDING

Call recordings are an investment whether you’re running a small business or a large corporation. Recording phone calls is proven to improve customer service, which will naturally boost business. Recordings can be used in legal disputes and other situations where proof is needed by providing a record of important data that may be lost or forgotten (like who said what). It is also a great way to keep a record of what your employees are doing, both good and bad. You can also use the recordings for training purposes by listening back to how an employee answered questions or handled difficult situations.

What now?

Book a free initial consultation, OneTek will meet with you to discuss your requirements then provide a summary report with estimations for delivering your solution.

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